Terms of Trade, Website Terms & Legal Policies
These Terms and Policies govern the supply of cement floor screeding services and the use of this website by Screed Doctor Ltd (“the Company”, “we”, “us”, “our”). By enquiring, booking services, or using this website, you (“the Client”, “User”, “you”) agree to these Terms.
1. Scope of Services
Screed Doctor Ltd provides professional cement floor screeding, levelling, and finishing services to residential, commercial, and industrial clients. Services include site assessment, material selection, pouring, smoothing, and curing of floors.
All work is subject to availability, site suitability, and acceptance of booking terms. The website content does not constitute a guaranteed offer.
2. Quotations and Bookings
Quotations are based on information supplied by the Client and are valid for 30 days unless otherwise stated. Any changes to site conditions, project scope, or timelines may require revised quotations.
Bookings are confirmed only upon written acceptance by the Company. The Company reserves the right to decline bookings at its discretion.
3. Work Scheduling and Charges
Hire or service charges are based on agreed project timelines. Additional work or extensions may incur extra charges. Payment terms will be confirmed in the quotation or booking confirmation.
Charges may include material, labour, delivery, equipment, and related costs where applicable.
4. Site Access and Safety
Clients must ensure safe and adequate site access for our team and equipment. Delays due to access issues or unsafe conditions may result in additional charges.
Clients are responsible for ensuring all relevant site safety procedures are followed during our operations.
5. Client Responsibilities
Clients must:
- Provide accurate site and project details
- Ensure site readiness and access for screeding operations
- Follow health and safety guidelines for personnel and visitors
- Protect the work area from interference until curing is complete
- Notify the Company immediately of any hazards or site changes
Clients are responsible for damage caused to the work after completion, except where caused solely by Company negligence.
6. Quality, Maintenance, and Defects
Our team ensures screeding is performed to industry standards. Any defects or faults identified must be reported promptly. The Company will remedy issues caused by workmanship, but does not accept liability for defects caused by post-completion misuse or external factors.
7. Liability and Insurance
Clients are responsible for insuring property and assets affected by screeding operations. The Company limits liability for indirect or consequential losses. Total liability relating to our services is limited to the value of the contract.
This does not exclude liability for death or personal injury caused by negligence.
8. Payment Terms
Invoices must be paid within the stated terms. Late payments may incur interest and recovery costs. The Company may suspend ongoing work for overdue accounts.
9. Cancellations
Cancellations must be made in writing. The Company may charge cancellation fees if materials have been ordered or work scheduled. Deposits may be non-refundable where costs have been incurred.
10. Website Terms of Use
The website content is for general information. We make reasonable efforts to keep it accurate but do not guarantee completeness. Users must not misuse the website, attempt unauthorised access, or introduce harmful material. All content remains intellectual property of the Company unless otherwise stated.
11. Privacy Policy
We collect personal and business data for quotations, bookings, and communications, including names, contact information, and project details. Data is stored securely, used only for operational purposes, and retained in line with legal obligations.
Clients may request access, correction, or deletion of their data subject to record-keeping requirements.
12. Cookies Policy
The website may use essential and analytics cookies to support functionality and measure performance. Cookies do not capture sensitive personal information. Users may disable cookies via browser settings.
13. Complaints Procedure
Complaints should be submitted in writing by email, including full project details. The Company will review and respond promptly and aim to resolve issues fairly and professionally.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.